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AgentOS Claims
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How it works

Four steps, and you can stop at any of them.

Nothing here is automated guesswork. Each step asks you something only you know, and answers with something only the instruments can say.

Step 01

Tell us about your service

Warlike, non-warlike or peacetime. Asked once, carried through the whole session. It decides which half of every Statement of Principles applies to you, and it is never inferred from anything else you have typed.

Step 02

Name your conditions

Click the part of the body and type what your doctor wrote, or simply list everything you have been diagnosed with. Where a name could mean two different conditions, you are shown both and you choose. The tool will not pick for you.

Step 03

See what governs it

The instrument and its number, the standard of proof for your service, when it commenced, and the factors that could apply to circumstances like yours — each quoted word for word with its clause number, and the evidence it would need beside it.

Step 04

Know what to do next

A claim goes in through MyService and involves very little writing, so this gives you the questions you will need answers to rather than a document to copy out. Dates, roles, records, and when the condition first became a problem.

An Australian soldier sitting alone in bushland, reading a document.

Get the standard of proof wrong and everything after it is wrong.

Why step one comes first
The fork

Every condition has two instruments. Only one of them is yours.

Warlike and non-warlike service is judged on reasonable hypothesis. Peacetime service is judged on balance of probabilities. They are not two versions of the same document — they set different factors, different thresholds, and need different evidence.

This is why the very first question is about your service and not about your condition, and why the answer travels with you rather than being asked again later.

Served under more than one arrangement? That is common. Where both could apply, you are shown both, and the choice stays yours.

On review, the version that helps you counts. Section 341 of the MRCA requires the version of an instrument most favourable to the claimant to be used on review — which can be an older one. Nothing is quietly dropped here when it is superseded.
What you will never see

The line this tool does not cross.

It will not tell you a factor is met, that you qualify, that you are entitled, or that a claim will be accepted. Those are a delegate's words, and a delegate's decision.

The strongest phrasing available to it is that a factor is possibly engaged. Anything firmer would be a guess wearing the authority of an Act, and that is the one failure a tool like this cannot be allowed.

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