Straight answers.
If something here is not clear, that is a fault worth telling us about.
Will this tell me whether my claim will be accepted?
No, and it never will. Whether a factor is met is a delegate's decision under the MRCA. The strongest thing you will see here is that a factor is possibly engaged, with the factor quoted in full and the evidence it would need beside it.
Do I need to already know what condition I have?
Yes. This works from a diagnosis a doctor has given you. It does not work out what is wrong with you from symptoms, and it should not be used to try. If you describe symptoms, it will ask you for the diagnosis instead.
Which Act does this cover?
The Military Rehabilitation and Compensation Act, and only that. The VETS Act 2025 made it the single ongoing Act from 1 July 2026.
Where does the information come from?
The Statements of Principles made by the Repatriation Medical Authority, and GARP M, as published on the Federal Register of Legislation. Factor text is reproduced word for word and unaltered. Every answer carries the instrument number and the clause it came from, so you can check it against the Register yourself.
Are you advocates? Can you lodge my claim?
No. This is a reference tool. It does not act for you, does not contact the Department on your behalf, and does not lodge anything. You lodge through MyService as you would anyway.
What does it cost?
$99 for a claim, covering every condition you name in it. The list of conditions locks when you pay, and the guides stay in your account permanently. New conditions later are a new claim. There is no subscription. See price.
What happens to what I type in?
Because your guides stay in your account permanently, the conditions in a claim are stored with them — there is no way to keep a guide about a condition without keeping the condition. Alongside that we hold your name, your email, your password as a hash and your service type, and nothing else.
It is held encrypted, never sold or shared, and deleting your account deletes the lot. The privacy page sets out the detail.
What if the tool is missing something?
It tells you. Where the source material has a known gap for a condition — a scanned instrument with no readable text, a missing pair, a factor the parser could not fully extract — that is shown on the answer rather than quietly left out. A tool that hides its gaps is worse than no tool.
Why does it ask about my service before anything else?
Because it decides everything. Warlike and non-warlike service is judged on reasonable hypothesis; peacetime on balance of probabilities. Every condition has one instrument for each. They set different factors and need different evidence, so serving you the wrong half would make every answer afterwards wrong.
Can I use it for a claim I lodged years ago?
Yes. Superseded instruments are kept rather than deleted, because section 341 of the MRCA requires the version most favourable to the claimant to be used on review — and that can be an older one.
Can I share my account with a mate?
No, and it would not help him. A claim is built around the conditions you lock into it — they are read together, and the tool looks for links between them. Someone else's conditions in your claim produce links that do not apply to either of you. It is also a breach of the terms of use.
Does it work on a phone?
Yes. Most people use it on one.
Who built it?
An Australian veteran who had to work the Statements of Principles out the hard way, for his own claim. There is more on the home page.
Something in it looks wrong. What do I do?
Tell us, with the condition and what you saw. Because every line carries its instrument and clause, a mistake can be traced to its source rather than argued about.